How do I reserve my room?
Our reservation process is very simple. Select or enter
the desired city, enter the dates of arrival and departure,
and enter the number of guests. Click the Search Available
Hotels (for only hotels which have vacancies),
Search for Vacation Rentals or the Browse All
Hotels (all hotels in a city regardless of vacancy)
button. You could also search by a specific hotel name
within a city.
A list of hotels or vacation rentals will appear on the
screen. For more information, click the name of the property
or the Info link.
After room types and rates are returned to your
screen, you will be able to choose the rate you desire
by reading the room information in the center of the
screen, then clicking on the Book It button
on the right side of the screen.
After you have selected your desired room type,
you will be taken to a "Secure Reservation Request"
form. Then you will need to review the "Reservation
Information" and fill in the blanks on the "Guest
Information" section. Be sure your name and email
address are spelled correctly.
After you fill out all of the needed information,
press the "Submit Reservation" button.
If further correspondence is necessary prior to
confirming the reservation, a Customer Care agent
will reply back to you with an email within 2 to 4
hours.
Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your
security, Interactive Affiliate Network utilizes a secure
commerce server, which encrypts the credit card number
and encodes it into a non-usable form.
What credit card types are accepted
for guarantee/deposit?
The card types accepted for guarantee/deposit will be
listed in the Info section of the hotel description.
Can I specify where I would like
my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section
will appear on the Reservation Form to insert such requests
and submit them to the hotel. The hotel staff will do
their best to accommodate special requests. We cannot
guarantee that your requests will be granted because they
are subject to availability.
Is the room rate per person or
per night?
Rates are quoted on a nightly basis unless otherwise specified.
SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and
fees not included unless otherwise specified in the detailed
Rate Rules. Extra people, children, roll-away beds and
incidentals may be subject to additional charges
I should
receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this
site for making reservations. These rates may include
government, corporate, or senior discounts. You may need
special documentation at check-in to confirm you are qualified
to receive that rate. Please do not expect to receive
such a rate at check-in without the proper identification
even if you have selected to book it online.
Is there a waiting
list for sold out hotels?
In certain instances, Interactive Affiliate Network can
make reservations at sold out properties. Often lodgings
identified as "Special Internet Rates" are providing sold
out availability. If you want to be placed on a waiting
list, you will need to contact the lodging directly.
What happens when I make a
reservation?
Reservation requests will result in a new screen showing
an Itinerary Number, which should be kept and used with
any future correspondence with Interactive Affiliate Network.
You may also be quoted a Confirmation Number. Additionally,
all reservations will be followed up within 2 to 4 hours
with an email using the same Itinerary Number and, if
available, a Confirmation Number.
How long will it take Interactive
Affiliate Network to respond to my reservation request?
All reservation requests will result in a new screen showing
an Itinerary Reservation requests will result in a new
screen showing an Itinerary Number, which should be kept
and used with any future correspondence with Interactive
Affiliate Network. Additionally, all reservations will
be followed up with an email within 2 to 4 hours using
the same Itinerary Number with the status of your reservation.
How do I check on my request
for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to contact
us with any inquiries regarding your request. For
fastest service, please include your "Booking Number"
which you will receive after you submit your booking.
I don't have long to wait for
a confirmation. What can I do?
Typically, most lodging reservations are made in real
time and your confirmation should only take a few seconds.
You will be notified of the status of your reservation
within 2 to 4 hours. However, there can be delays. In
such cases, you will receive an email from us without
a confirmation number. When we receive the confirmation
number from the property, it will be emailed to you. If
there is a special request or rate change associated with
your reservation, the request will be sent to a Customer
Care agent for processing. You may contact us directly
at reply@findinghotel.com
Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours
before your arrival date. Rest assured, the room is
booked; however, the hotel just does not know that
you will be the person staying in it.
"Additional Rates":
It takes a minimum of 24 hours before your reservation
details reach the lodging's computer system. Rest
assured, the room is booked; however, the hotel simply
has not entered your details into their system yet.
Once I have made my reservation,
will I receive any written confirmation from the hotel?
No. The email confirmation you receive from Interactive
Affiliate Network is all you will need. It displays your
Interactive Affiliate Network Itinerary Number, the hotel
information, the rate, confirmation number, and the hotel's
cancellation policy.
What is the cancellation policy
on my reservation?
When you are completing the Secure Lodging Reservation
Form, the Cancellation Policy will be provided in red
or there will be a link to read the cancellation policy.
You can also view the property information page to find
the cancellation policy. These policies will vary from
lodging to lodging, so you must read each one carefully.
In general, the standard increments are that you must
cancel the room(s) by 4 or 6 PM on the arrival date, or
24, 48, or 72 hours prior to your specified arrival; however,
these are just general guidelines and the specific policy
of the property will prevail. If you cancel before the
deadline, generally you will not be charged a penalty.
Canceling after the stated period will result in a cancellation
penalty fee. Some reservations are non-refundable
and cannot be cancelled after booking.
Reservations of "Special Internet Rates" will apply a
cancellation fee regardless of the timeframe of cancellation.
If the cancellation is outside of the time allotted, you
may be charged for one night's stay including tax recovery
charges and service fees. Please read the specific cancellation
policy provided for each property on the site and in any
emails regarding your reservation.
What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering
facilities (wet bar, refrigerator, microwave, etc.) Most
vacation rentals have separate bedrooms, fully equipped
kitchens, one or more bathrooms, washer and dryer, and
sometimes a balcony or patio. Towels and linens are provided.
Daily maid service and other hotel conveniences are usually
available.
Unlike hotels with per person pricing, there is a set
price for an entire vacation rental with a maximum number
of persons allowed. Most one-bedroom units sleep a maximum
of four using a sleeper/sofa in the living room. Most
two-bedroom vacation rentals sleep a maximum of six, and
most three-bedroom vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions
to learn the specifics of what is provided and how many
people are allowed.
Where do I pick up my vacation
rental keys?
The email you receive confirming your reservation for
a Vacation rental will provide details as to where and
when you should pick up the keys to your rental unit.
What type of customer service
is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires
about your request. Our qualified and friendly agents
are available 24-hours a day, 7 days a week, 365 days
a year (including holidays) to answer your questions.
All you have to do is ask.
I'm looking for a hotel in Los
Angeles. Can you help me?
Our reservation agents are unable to do individual searches
for clients due to our high volume of reservations. Please
use the Lodging
Search Form to identify availability and rates at
over 47,000 hotels around the world.
Is there a hotel shuttle service
to/from the airport?
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If
it is offered, there may be a charge by the hotel for
this service. Vacation rentals often do not have this
type of service.
Is parking available? Free parking?
Long-term parking?
Most hotels and vacation rentals offer free parking to
their guests, although some may charge. Long-term parking
is offered at the discretion of the property (often in
conjunction with park and fly rates). This may be listed
on the Lodging Information page.
What if there will be more than
two adults in the room?
Most hotels allow additional guests to stay in the rooms
at a charge (usually between $5.00-$20.00 per person).
Some hotels and most vacation rentals have a limit on
how many people can stay in a room. This may be listed
on the Lodging Information page.
Our children will be with us...
do they stay free?
Usually children under 12 years of age stay for free in
their parent's room using the existing bedding. The age
requirement differs depending on the specific hotel's
policy. This may be listed on the Hotel Lodging page.
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds
and cribs (typically at a charge- $5.00-$20.00 each).
Some may have restrictions on what room types will allow
rollaway beds. This may be listed on the Lodging Information
page. If special requests are accepted, a section will
appear on the Reservation Form to insert such requests
and submit them to the hotel or vacation rental.
What are the directions to the
hotel?
The location information of the hotel is sometimes listed
on the Lodging Information page. This can identify the
distance from the hotel to certain landmarks or the airport.
Vacation rental reservations will have directions included
in the confirmation email.
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental
breakfast or sometimes just coffee and donuts. It would
be very rare for a Vacation rental to provide breakfast.
If included, it should be listed on the Lodging Information
page.
What is the Interactive Affiliate
Network Refund Policy?
Interactive Affiliate Network strives to provide the best
service possible and will work on behalf of our clients
to rectify any regrettable circumstances pertaining to
your reservation. However, Interactive Affiliate Network
acts only as an independent agent to secure services of
an air carrier, car rental supplier, hotel, vacation rentals,
or other travel related supplier. Therefore, we have no
control over personnel, equipment, or operations of these
suppliers and shall not be held liable for any inconvenience,
personal injury, property damage, or other loss incurred
as a result of any wrongful acts, omissions, or default
on the part of the suppliers. All grievances must be reported
with any and all supporting documentation to Interactive
Affiliate Network within 60 days of the mailing of the
first credit card statement showing any discrepancies
for billing and payment issues or within 60 days after
the completion of travel services provided.
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age
restrictions or requirements when reserving a room. For
example, some hotels with casinos may require you to be
21 years of age to check into a room. Please inquire with
a Customer Care Agent or with the hotel directly.
What if I find a lower price
after booking?
Special Internet Rate hotel reservations booked through
Interactive Affiliate Network are guaranteed to be the
lowest rate. If there is a lower rate available for the
same dates and the same hotel, you must contact us within
24 hours of booking your "Special Internet Rate" reservation.
We will either refund you the difference or cancel the
reservations without penalty. This guarantee only applies
to rate indicated as "Special Internet Rates." It does
not apply to special events such as New Years and the
Super Bowl. To learn more or to claim a guarantee, Click
here.
